Customer interaction

A chat solution adds new interactivity to your website. Powerful new possibilities become available with the use of natural, everyday language and open conversations.

Our virtual agents take control in a conversation with your customer or citizen, with the accuracy to advise, help or sell.

Reception and customer service

How can I help you?

You can trust our virtual agents to properly handle your customer’s questions, problems and service requests. Including scenario-based escalation. Our chat applications allow to be designed to initiate contact,
and are able to refer the customer to the right person or department,
via the proper channel.

Advising and sales

By guiding and advising a website visitor and subsequently taking a complex order, our virtual agents will render satisfied customers and improve your sales results.

You can leave away order forms and FAQ pages, and improving your conversion results becomes a matter of just listening to your customers.

Replacing forms, assisting with applications

Filling in forms still to this day is problematic. The development of user-friendly forms is a substantial effort in itself. However, this is where the virtual agent can take over.

In an intelligent and flexible way, the chat application will ask relevant questions, assess the user’s answers, answer the user's questions, and fill out the form correctly on behalf of the user. Complex multiple-choice questions will be replaced by simple open questions, allowing the user to provide simple answers in his own choice of words.

Advantages

• Improved user experience - it’s easy and pleasant to use
• Available 24/7 - no waiting times
• Good insight of the intention, needs and problems of your customer
• Higher conversion

More Information

We invite you to contact us without any form of commitment, and we will inform you in more detail of the greater possibilities our technology can offer you.